Global Manager for Customer Service Strategy & Processes

Manpower SA

Manpower AG recherche un Global Manager pour la stratégie et les processus de service client. Rejoignez une équipe dynamique et bénéficiez d'un environnement de travail flexible.TâchesIdentifier les opportunités d'amélioration de la satisfaction client.Définir les exigences des systèmes en lien avec la stratégie de service.Assurer l'implémentation réussie des outils de gestion du service client.Compétences5 ans d'expérience en service client multicanal et en gestion de la qualité.Compétences analytiques solides et compréhension technique.Excellente communication et maîtrise de l'anglais.MANPOWER AGspecializes in temporary and permanent positions and offers comprehensive personnel services. With locations throughout Switzerland, we support our clients in successfully completing their assignments and projects. For our client in the Zurich region, we are looking for a motivated, committed, and analytical personality asGlobal Manager for Customer Service Strategy & ProcessesYour ResponsibilitiesIdentify opportunities to increase efficiency, quality, and customer satisfactionDefine structured system and process requirements in line with the service strategySupport evaluation processes for new systems and ensure successful implementationTake project responsibility for key Customer Service Management tools (e.g., Zendesk)Drive process improvements based on KPIs and ROI analysesSupport countries in the optimal use of global toolsEnsure compliance with global service standardsYour ProfileAt least 5 years of experience in a multi-channel customer service environment2 years of experience with quality management systems (COPC, Six Sigma)Knowledge of tools such as SAP, Jira, ServiceNow is an advantageTechnical understanding and experience in agile projectsStrong analytical skills and affinity for new technologiesExcellent communication skills and fluent EnglishYour BenefitsInternational, multicultural work environmentModern offices with good public transport connections and parking facilitiesFlexible working hours and home office optionAttractive benefits and pension planWe look forward to receiving your application (CV preferably in English) and are happy to answer any further questions.Contact details:Write an email+41 58 307 23 21Karin Weimann