Business Central Support Specialist
📋 Détails de l'offre
Business Central Support Specialist
As a Business Central Support Specialist, you play a key role in keeping our Microsoft Dynamics 365 Business Central environment running smoothly across multiple international locations. You provide hands-on functional and technical support to end users, ensure system stability in a highly customised setup, and act as a trusted link between business users and technical teams. This is a remote-first role within Europe, with limited travel (below 10%), offering the opportunity to work in an international, fast-changing environment where your expertise directly supports day-to-day business operations.
The role is primarily focused on operational support, issue analysis, and continuous improvement of system usage and documentation.
What defines this job?
•
You provide 1st and 2nd level support for Microsoft Dynamics 365 Business Central via a ticketing system, supporting users across departments and plants worldwide.
•
You act as a functional bridge between end users and technical teams, translating business questions and issues into clear technical input.
•
You analyse and resolve incidents in a highly customised BC environment, distinguishing between standard functionality, custom extensions, integrations, and process or user-related issues.
•
You manage user access and permissions, including account creation, permission sets, periodic access reviews, and compliance checks.
•
You monitor, prioritize, and resolve support tickets within agreed SLAs, escalating to consultants or developers when deeper technical expertise is needed.
•
You support the maintenance, monitoring, testing, and validation of custom extensions, add-ons, updates, and developments to ensure system stability.
•
You document recurring issues, solutions, and system behaviour, contributing to continuous improvement of internal documentation and system usage.
What do we ask?
•
You have a relevant education in IT, Business, or a related field.
•
You bring 3–4 years of experience supporting Microsoft Dynamics 365 Business Central and working with ticketing systems
•
You have solid functional ERP knowledge, preferably in the Finance and/or Purchasing module
•
You communicate clearly and confidently with both technical and non-technical stakeholders
•
You are analytical, structured, and service-oriented, with a proactive and curious mindset and strong attention to detail.
•
You are fluent in English; an additional European language is a plus
What do we offer?
Unleashing potential is at the core of our approach. We provide a dynamic environment that opens doors to both international and local growth opportunities, helping you reach your full potential. Here's what you can expect from being part of our team:
•
A full-time position, with limited travel requirements.
•
An international working environment, collaborating with colleagues across Finance, Operations, Production, Procurement, and Logistics.
•
Exposure to a complex and highly customised ERP landscape, offering continuous learning and professional growth.
•
Close collaboration with internal IT teams as well as external consultants and developers.
•
A role with real impact, where your work directly improves system reliability, user experience, and operational efficiency.
Votre prochaine etape professionnelle commence ici.
🏢 À propos de l'entreprise
Entreprise suisse