Guest Service Agent

Fairmont Grand Hôtel Geneva

Le Pullman Port Douglas Sea Temple Resort & Spa offre des séjours de luxe. Idéal pour se ressourcer en pleine nature tropicale.TâchesAccueillir chaleureusement les clients et gérer leur séjour.Assurer une communication efficace avec les clients et l'équipe.Promouvoir les services de l'hôtel et fournir des informations locales.CompétencesExpérience en service client, idéalement dans l'hôtellerie.Excellentes compétences en communication écrite et orale.Capacité à travailler sous pression et en équipe.Pullman Port Douglas Sea Temple Resort & Spa, located in the picturesque town of Port Douglas, just an hour's drive north of Cairns, offers a range of accommodations including studios, two and three-bedroom apartments, and a three-bedroom beach front private villa. Our resort offers all-day dining at ALUCO Restaurant & Bar, a relaxing Pool Bar, and Vie Spa with customised facial treatments and relaxing massages leaving guests renewed and revitalised. With two meeting rooms accommodating up to 200 guests and three additional wedding locations at the resort, we cater to both leisure and corporate travellers alike. During your down time, explore all that the region has to offer, from the Great Barrier Reef to the Daintree Rainforest.PurposeAs a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.Base rate of $26.70ph from Monday - Friday! Saturday $33.38ph, Sunday $40.05ph and Public Holidays $60.08ph!Primary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outConfidant in communicating with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success storiesPromote hotel amenities and services by having a deep understanding of products and offeringsBe the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledgeDisplay proficiency in accurately handling reservations and managing guest accountsSkills and ExperienceInnovative approach to exceeding customer service expectationsSkilled at collaborating within teams, as well as working independentlyProven ability to multi task and thrive under pressure, supported by strong organisational and time management skillsProficiency in both written and verbal communicationPrevious experience in hotel front desk operations is a valuable assetCapable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidaysAccor BenefitsALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide staysLearn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and TypsyBuild Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.