IT Support L1/L2

Academic Work Switzerland

Are you an IT professional with an experience in technical support? Are you available to start a new challenge by March 1st at the latest? Do you have a solid command of both Windows and macOS environments, along with fluency in English and French? Are you known for your service-oriented mindset and your ability to take initiative in a fast-paced environment?IT Support L1/L2Location: LausanneStart date: ASAP!Extent: Full time, 6 months contract 100%Type of work: StaffingAbout the roleOur client, a high-tech medical scale-up is looking for an IT Support L1 & L2 to join their team in Lausanne. This is a 100% mission for a duration of 6 months, aimed at supporting an IT department.As an IT Support, you will play a key role in ensuring the smooth running of daily operations and providing high-quality technical assistance to 150 employees worldwide. You will be responsible for resolving technical incidents, managing the hardware fleet, and ensuring that all users have the tools they need to succeed in their mission.Work tasksProvide L1/L2 support for laptops, accounts, M365, and productivity tools while resolving tickets promptly.Prepare, configure, and deploy Windows and macOS devices for new hires during the onboarding process.Handle account management (onboarding/offboarding) and perform routine user access updates.Maintain an accurate IT inventory including laptops, mobile phones, and various accessories.Assist with basic network troubleshooting and ensure devices meet security requirements and compliance.We are looking forProfessional or university degree in Information Technology (CFC, Bachelor, or equivalent).Similiar experience in IT support (L1/L2) with proficiency in Windows, macOS, and Microsoft 365.Fluent in both English and FrenchTo succeed in the role, your personal skills are:SupportiveGoal orientedEnergeticOur recruitment processThis recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.